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DELIVERY TERMS

  • Gift It deliveries available Australia wide only. T/C apply on all furniture deliveries. 

  • All Gift it orders will be booked & dispatched within 5-10 business working days after payment has been received and confirmed.

  • Please allow an additional 3-5 business working days in transit. Interstate orders may vary.

  • We do not offer free delivery on any furniture items. Furniture items can only be purchased online or in-store.

 

FURNITURE DELIVERY

  • Pick up in store or third-party courier delivery option available at an additional cost. (door-to-door service)

  • Delivery fee is from $35/piece for Bedside and Side Table; and $80/piece for Console, Buffet, Coffee Table and Cabinet.

  • All Furniture pieces are triple check prior to dispatch, some drivers will conduct a check up of the item, at the time of delivery.

  • Once a signature has been obtained by the driver/courier for all items, any returns for damaged or faulty items will not be accepted.

  • Please contact us for a quote on specific orders.

  • NOTE delivery locations -Rural :Any orders placed online which require a dispatch to Rural suburbs, furniture items will be palletized to avoid any damaged Via transport, also An additional invoice will emailed to the customers, and must be paid prior to dispatch.

DELIVERY ADDRESS

Goods will be delivered to the address specified on the order. In instances where the delivery address is an office address, shared house or apartment, the delivery agent will make reasonable attempts to contact you however, you agree that we may deliver to an individual at the delivery address and will be able to rely on that individuals instructions as if they were your own.

Upon checking out online, please review the product details to determine if larger items require self-assembly.

Note: Unpacking, assembly and installation fees are not included as part of your delivery fee.

Gift it reserve the right to not deliver an order if it is believed that the address is not secure. If there are any issues with your order, a Gift it representative will contact you.

GENERAL RETURN TERMS

If you have received an item that is faulty or damaged, please provide photos identifying the damages by sending an email to: support@giftit.com.au , and someone will be in-contact with you to arrange a replacement or other alternatives.

We are not able to accept returns or refunds for change of mind. However, we will be able to offer an exchange once the item has been returned safely and in original packaging.

All Interstate returns for change of mind:

  • Customer is liable for shipping expense of returning the goods.

  • Items must be packaged in a safe and correct manner to avoid breakages.

  • Shipping address for returns:28-29/753 Hume Highway, Basshill, NSW,2197.

  • Once items have been retrieved, and consists of no breakages or damages to the item, a full refund will be applied.

  • However in cases of damaged items during transit, Gift it will not be held liable for these damages, therefore we advise customers to add additional insurance while shipping out the items,

Defective items are exempt. please email or contact our stores and a Gift it Team member will assist you.

You can return an item in-store at any of our Gift it locations. Simply ensure your goods match the returns/exchange conditions list below and present a copy of your Tax Invoice.

  • Items are in saleable condition

  • Items are unused with original tags attached and/or sealed packaging

  • You have retained a copy of your Tax Invoice

  • Return your items for FREE at any Gift it location. Simply ensure your goods match the above return conditions and present a copy of your Tax Invoice.  Your Tax Invoice must be presented in order to be eligible for exchange.

PROOF OF PURCHASE

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:

  • Original register receipt, an electronic or photograph will be accepted

  • Online Tax Invoice (order confirmations will not be accepted)

  • Original return/exchange receipt/gift receipt

  • Financial Statement (i.e. bank statement, credit card statement)

 

Questions about the Delivery & Return Policies should be sent to  support@giftit.com.au

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